SHIPPING POLICY

Delivery Times:

For orders containing only In-Stock items, we strive to have them collected from our Gold Coast location by one of our trusted delivery partners within 1-3 working days. Orders placed on weekends or after 12pm on Fridays for ready-to-ship items are typically dispatched the following Monday. Delivery may take up to 10 business days from the collection date. You will receive tracking details via email shortly after confirming your order.

We do not engage in dropshipping. All products are shipped directly from Australia via Australia Post or Sendle.

Shipping Costs:

Shipping fees vary based on your order and are calculated during checkout. Please ensure accurate delivery address entry to facilitate efficient order delivery. Note that online orders are shipped to the site only without unpacking, placement, or rubbish removal.

Local Pickup:

Customers can opt to pick up their orders from our industrial location in Southport, Qld. Select this option at checkout, and you'll receive a separate email with pickup instructions once your order is ready. Kindly refrain from visiting the collection point until a time slot is booked. Customers are responsible for arranging a suitable vehicle for item collection. Once items are loaded and collected at the pickup point, Tiny Treasures Co is not liable for any transit issues. Standard production lead times still apply.

Authority to Leave:

Our default shipping method does not include Authority to Leave, but you can request this option if desired. Note that Tiny Treasures Co assumes no responsibility for items left at the premises if this shipping option is chosen. Please specify the courier's delivery instructions in the checkout instructions section.

Multiple Items:

Most items are packaged separately, increasing the possibility of orders being separated during transit and delivered over several days.

Insurance:

Tiny Treasures Co insures each purchase during transit until it reaches you. A signature is required upon delivery, after which responsibility for the goods transfers to you. If you've designated a recipient other than yourself for delivery (e.g., as a gift), their signature at the delivery address confirms delivery and fulfilment by Tiny Treasures Co, transferring responsibility accordingly.

RETURN & EXCHANGE POLICY

Change of Mind Returns

At Tiny Treasures Co, we stand by the quality of our products sold through If an order doesn't meet your expectations, we're happy to issue a refund, provided the product is returned unused in its original condition within 7 days of receipt.

Please refrain from modifying a product before returning it, as this may prevent us from processing your refund. Additionally, we are unable to refund or accept returns for items with damaged or marked packaging or products.

Here are the terms and conditions for change-of-mind returns:

Shipping Fees: Unless otherwise stated, customers are responsible for return shipping costs, and original shipping fees will not be refunded. The cost of return postage for change-of-mind purchases is the customer's responsibility.
Damaged Items: If you've received a damaged, faulty, or incorrect product and wish to return it, you will not be charged a re-shipping fee.

The following items are not eligible for change-of-mind returns:

Sale and clearance items
Altered goods
Items no longer in their original condition and packaging
Pre-order items

For faulty or damaged goods returns:

If you believe the item you received is faulty, please email us immediately with your order number, name, address, and details about the product's fault within 24 hours of receipt. We'll work to resolve the issue by arranging an exchange, repair, or refund, depending on the situation and your rights under Australian consumer law or our extended product warranty.

For incorrect item returns:

If you've received an item different from what you ordered, please email us immediately with your order details and whether you require a refund or replacement. We'll provide instructions on how to proceed with the return.

To initiate a return, email info@tinytreasuresco.com.au within 7 days of receiving your order. Depending on the return type, such as a change-of-mind return, you may need to pay return shipping fees before we organise collection. Upon payment receipt, we'll email you a return packing slip or label to attach to the product. Please enclose a copy of the tax invoice or order confirmation email and a returns form with the returned item.

We generally use a courier for return services but may require you to drop off smaller items at an Australia Post Office.